This Privacy Policy explains how Questwego collects, uses, stores, and protects information submitted through questwego.com and related communication channels.
Clear privacy practices for a professional procurement platform
Our Commitment to Privacy
Why This Policy Exists
Questwego values professionalism, transparency, and responsible handling of information. Our goal is to ensure that clients, prospects, partners, and website visitors understand what information may be collected, why it is collected, and how it is used.
What It Covers
This Privacy Policy describes how we collect, use, disclose, store, and protect information obtained through our website, quote request forms, contact forms, email communications, and other business interactions connected to our sourcing and procurement activities.
By using questwego.com or submitting information to Questwego, you acknowledge this Privacy Policy.
About Questwego
Questwego is a global, U.S.-based procurement and sourcing company serving clients in Nigeria, Ghana, South Africa, Kenya, Ethiopia, Rwanda, and across Africa.
Who We Serve
Businesses, institutions, contractors, project owners, industrial operators, and specialized buyers across Africa.
What We Source
Parts, equipment, heavy machinery, oil and gas, medical, marine, aviation, mining, and specialized supply solutions.
Where We Operate
Sourcing from trusted suppliers in the United States and beyond, delivering to clients throughout Africa and globally.
This Privacy Policy applies to information collected through questwego.com and through related communications connected to our procurement and sourcing services.
Information We May Collect
Depending on how you interact with Questwego, we may collect the following categories of information:
Contact & Identity Details
Your name, company name, email address, phone number, WhatsApp number, country, industry, and delivery destination.
Procurement Information
Product descriptions, specifications, quantity requirements, condition preferences, preferred brands, budget, timelines, supporting documents, and images relevant to your sourcing request.
Website Usage Data
Browser type, device type, IP address, referral source, pages viewed, date and time of access, and general analytics information about how visitors interact with the website.
How We Collect Information
Questwego collects information through direct interactions and automated website technologies.
Direct Submission
Contact forms, quote requests, email, phone or WhatsApp contact, file uploads, and newsletter subscriptions.
Automated Collection
Cookies, analytics tools, server logs, and similar technologies that help us understand site traffic and improve performance.
What This Means for You
Information is gathered only in the course of legitimate business interactions — either when you reach out to us directly, or through standard website technologies that support site performance and security.
We do not gather information through hidden, deceptive, or intrusive means.
How We Use Information
Information collected is used to operate our business, serve our clients, and maintain website performance. In practical terms, the information you provide helps us understand what you need, how urgent the requirement is, and what sourcing path may be most appropriate.
Respond to Inquiries
Evaluate sourcing requirements, communicate with prospects and clients, and prepare procurement-related responses.
Operate the Website
Maintain internal records, improve user experience, analyze site traffic, prevent misuse, and support security.
Meet Obligations
Troubleshoot technical issues and comply with legal or legitimate business obligations where applicable.
Information Submitted for Sourcing and Procurement
Because Questwego operates as a procurement and sourcing company, some information submitted through the website may relate to commercial requirements, technical specifications, project details, or business supply priorities.
This information is used to assess sourcing feasibility, understand category fit, coordinate procurement discussions, and support communication related to your request.
Important Notice
Questwego treats procurement-related information with business seriousness. However, clients and users should avoid submitting highly confidential, regulated, export-sensitive, or legally restricted information unless an appropriate business relationship, confidentiality arrangement, or document exchange framework is in place.
Cookies and Analytics
Questwego may use cookies, pixels, analytics tools, and similar technologies to understand website traffic, improve performance, and evaluate visitor engagement.
Functional Cookies
Support essential website operations and allow the site to work correctly during your visit.
Analytics Tools
Help us understand pages viewed, navigation behavior, browser type, IP address, and referring sources.
Performance Monitoring
Identify and resolve technical issues to keep the website running smoothly for all visitors.
Users can manage cookie preferences through browser settings. Disabling certain cookies may affect how parts of the website function.
How Information May Be Shared
Questwego does not sell personal information. Information is shared only where reasonably necessary to operate our business, serve users, or comply with legal obligations.
Service Providers
Website hosting, email and communications platforms, analytics providers, technology vendors, and security services that support our operations.
Professional Advisers
Legal, financial, or operational partners who assist in the legitimate running of the business where required.
Sourcing & Logistics
Where procurement discussions require further review, certain request details may be shared on a need-to-know basis with relevant sourcing-side contacts.
Legal Compliance
Information may be disclosed where required by law, regulation, court order, or to protect legitimate business interests.
External Links
The website may include links to third-party websites, tools, platforms, or communication channels for your convenience. These links are provided to help you access relevant resources.
Third-Party Services and Links
Questwego is not responsible for the privacy practices, security standards, or content of third-party services. If you interact with a third-party platform through a link on our website, your use of that service is governed by its own privacy policy and terms.
Always review the privacy policy of any third-party platform before submitting information through it.
How We Protect Information
Questwego takes reasonable administrative, technical, and organizational steps to help protect information from unauthorized access, misuse, disclosure, alteration, or destruction.
Administrative Measures
Internal processes and policies designed to handle information with care and restrict access to authorized personnel.
Technical Safeguards
Tools and systems that reflect the seriousness of business communications, website security, and data protection.
Important Limitation
No website, transmission method, or digital storage system can be guaranteed completely secure. Users should exercise appropriate caution when submitting sensitive or confidential information online.
How Long We Keep Information
Questwego may retain information for as long as reasonably necessary to support the purposes for which it was collected. Retention periods may vary depending on several factors.
01
Active Inquiry Phase
Retained throughout the duration of active sourcing discussions and business communications.
02
Business Relationship
Kept for the life of the client relationship and for a reasonable period thereafter for service continuity.
03
Legal & Operational Needs
Preserved where required to comply with legal obligations, resolve disputes, or protect legitimate business interests.
What Affects Retention
The nature of the information, whether a business relationship develops, ties to active procurement discussions, and legal or operational reasons to preserve records for a longer period.
Your Choices and Rights
You may choose not to submit certain information, although doing so may limit our ability to assess your request. Depending on your location and applicable law, you may have rights related to information held about you.
Access
Request information about what data Questwego holds about you in connection with your interactions.
Correction
Contact Questwego to request updates or corrections to your contact details or submitted information where appropriate.
Deletion
Request deletion of certain information, subject to our legal and legitimate business obligations to retain records.
Opt-Out
Choose not to submit specific information through the website, with the understanding that this may affect our ability to respond to your request.
Questwego will review and respond to such requests in accordance with applicable law and our business obligations.
Our Position
Questwego's website is intended for business and professional use only. It is not designed for, directed to, or intended to be accessed by children.
Children's Privacy
Questwego does not knowingly collect personal information from children through the website. Our platform, services, and communications are directed exclusively at business professionals, procurement decision-makers, and organizational buyers.
If we become aware that information from a child has been submitted through the website inconsistently with applicable law, we may take steps to delete that information promptly.
Cross-Border Website Use and International Context
Questwego serves African markets while operating as a U.S.-based business. Information submitted through the website may be processed, stored, or handled in connection with business systems and service providers that operate across multiple countries.
U.S. Operations Base
Questwego is headquartered and primarily operates in the United States, where core business systems and records may be maintained.
African Markets Served
We serve clients across Nigeria, Ghana, South Africa, Kenya, Ethiopia, Rwanda, and beyond — information may flow across these regions in the course of business.
Cross-Border Processing
By using the website, you understand that your information may be processed in connection with business operations and support systems located outside your home country.
Changes to This Privacy Policy
Questwego may update this Privacy Policy from time to time to reflect changes in business operations, website functionality, service providers, legal obligations, or privacy practices.
Any updated version will be posted on the website with a revised effective date where appropriate. Your continued use of the website after an updated Privacy Policy is posted indicates acceptance of the revised policy.
Why Policies Change
Changes in business operations or services
New or updated legal and regulatory requirements
Changes in technology or service providers
Improvements to how we communicate our privacy practices
Contact Us About Privacy
If you have questions about this Privacy Policy, the information you submitted, or how Questwego handles website-related data, you may reach us through the following channels:
Business Email
Reach our team by email for privacy-related questions, information requests, or to submit a correction or deletion request.
Phone
Contact us directly by phone for time-sensitive inquiries related to your submitted information or privacy concerns.
WhatsApp
Reach us via WhatsApp for quick questions about your privacy preferences or the information you have shared with us.
Contact details including email, phone, WhatsApp, and mailing address are available on the questwego.com contact page.
Privacy Matters Because Trust Matters
Questwego is committed to a more professional procurement experience — and that includes being clear about how information is handled. We believe business trust is strengthened when users understand how their information is collected, used, and protected.
Questwego helps businesses, institutions, contractors, project owners, and industrial buyers across Africa source new and used parts, equipment, heavy duty vehicles, heavy machinery, medical systems, electrical supply, and specialized materials from trusted suppliers in the United States and beyond.